Ortho Clinical Diagnostics

  • Global Lab Automation Support Specialist (LASS)

    Locais da vaga / Job Locations US-FL-Miami | MX-Mexico City | BR-SP-São Paulo
    ID da vaga / Job ID
    Categoria / Category
  • A empresa / The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    O potencial da carreira / The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    A oportunidade / The Opportunity

    As the company continues to grow, we are seeking we are seeking a Global Lab Automation Support Specialist (LASS) who works independently; receives minimal guidance and acts as the project lead to ensure the successful implementation of lab automation systems and Middleware solutions in the Clinical Laboratory environment globally.  During the sales process the LASS provides subject matter expert support. This requires in-depth knowledge and experience with the core Instrument Manager SW and the additional IM SW Modules as well as the track hardware/software and analyzer operation and interaction.

    This position also requires a full understanding of laboratory work flows in order to collect system configuration requirements and making recommendations to ensure full utilization of product offering to meet customer needs.


    During the implementation phase the Global LASS leads the project team, creates and maintains the project plan, assigns tasks and monitors task completion and reports overall project progress. Also acts as a resource and trainer for colleagues with less experience. The LASS is responsible for driving and managing complex system implementations and solving complex problems and if necessary taking new perspectives using existing solutions. The LASS is overall accountable for a successful Operational Qualification (OQ) and ensures that customer is able to perform a successful and smooth Performance Qualification (PQ) as end to end test before handing over to the local (expert) support team upon project completion.


    Throughout the product lifecycle the Global LASS acts as the subject matter expert for Hardware and/or System configuration upgrades and provides system configuration support together with the Technical Solution Centers and local support (expert) team.


    The Global LASS has the ability to articulate clearly all technical details to customers and other audiences in a timely and appropriate fashion. The position interfaces with various groups including sales, Ortho Care teams, regulatory and Business Field, as well as supplier partners.  

    This is a work-from-home position and the incumbent may reside in any major city in the Region/Country.



    As responsabilidades / The Responsibilities

    • Provide sales support in order to understand and define the scope of the individual Lab Automation projects
    • Project Management - acts as the implementation project lead to ensure all aspects of the project are completed to achieve the successful implementation of the lab automation system in the Clinical Laboratory environment and ensure customer satisfaction
    • Be the SME for the Lab Automation and Middleware SW product internally and externally. Collect specifications and builds, verifies or modifies system configurations to ensure customer needs. Ensure that specifications are understood and project timelines are understood and meet customer expectations
    • Executes or supervises the execution of the on-site  testing procedures and is responsible for the Operational Qualification (OQ) and ensures a successful Performance Qualification and trains customer on basic system operation   
    • Communicates effectively to customers, local (expert) teams, Global LA Implementation Team, Sales and Business Field team, and reports active and proactive to LA Project Manager Supervisor
    • Stays current with all administrative responsibilities, up to date with training courses to ensure compliance

    O indivíduo / The Individual

    • BS degree or equivalent
    • Fluent in English and preferably one or more other languages
    • >2 Years in a laboratory environment experience on advanced level in Lab Automation as an IT/SW Application Specialist, Lab Specialist, Medical Technologist, in-house tester.
    • Good Project Management skills or being certified as (PMP) or equivalent or ability to obtain such certification.
    • Experience working in a highly regulated environment.
    • Good experience in (preferably IM) Middleware SW Applications and LIS Interfacing
    • Good Knowledge of Lab automation and IVD analyzers
    • Familiar with Process excellence and best practices
    • Computer software, Network technologies (MCSC certification desirable), Proficient in troubleshooting hardware and software.
    • Familiar with all Microsoft office applications (Excel, Word, SharePoint, Outlook)  user level required, developer level desirable
    • Familiar with AutoCad, Visio or equivalent Layout programs
    • Ability to travel up to 70% as needed. Extended Hours may also be required. Working outside normal office hours during specific circumstances such as on site testing may be required
    • Work visa sponsorship is not available for this position


    Oportunidades para todos / Equal Opportunity

    Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com.


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